Cloud-based CRM
Your Ultimate Cloud-Based Customer Management Solution
Centralize, Organize, and Maximize Customer Relationships
easyCM is your cloud-based Customer Management solution that simply works. It centralizes all your customer information and company data in one place. With easyCM, everyone in your team — from sales, marketing, product, IT, and support departments — has the right information needed to deliver that smooth and easy experience your customers expect.
easyCM can give you a clear overview of your customers all in one place: status of their orders, their history with your company, customer loyalty reward points, and even issues they encountered.
With easyCM, you can constantly improve your business relationships with your prospects and customers. And easyCM is cloud-based, so your teams will have access to all that valuable and actionable information on your customers and their needs anytime, anywhere!
FEATURES
Explore the Powerful Features of easyCM
Reservations
From booking to confirmation, the Reservations module handles the entire reservation process seamlessly. easyCM streamlines your reservation management, helping you deliver exceptional service and maximize customer satisfaction
Emails
Manage and track email communications with customers using the Emails module. easyCM provides functionalities to send, receive, and organize emails within the platform, ensuring efficient and organized customer correspondence
Calendars
Stay organized and manage your team’s schedules, appointments, and events effectively with the Calendars module. easyCM enables you to track and schedule activities, collaborate with team members, and ensure efficient time management
Activities
The Activities module allows you to track various types of customer interactions, including phone calls, meetings, emails, tasks, and notes. easyCM helps you stay on top of your customer engagements, ensuring no detail goes unnoticed
Reports
Generate insightful reports based on specific criteria or predefined templates with the Reports module. easyCM empowers you to analyze data, gain valuable insights, and make data-driven decisions to propel your business forward
Company Setup
Configure general settings related to your organization’s details using the Company Setup module. Customize your company name, address, contact information, and logo effortlessly within the easyCM system
Customers
The Customers module allows you to store and manage customer data effortlessly. Capture essential information such as names, contact details, addresses, and any other relevant data to gain a holistic understanding of your customer base
Rewards
Track customer loyalty reward points effectively with the Rewards module. easyCM helps you implement and manage rewarding programs to recognize and incentivize your loyal customers
Products
The Products module enables you to store and organize detailed information about your offerings. From names and descriptions to pricing and attributes, easyCM ensures you have a comprehensive product catalog at your disposal
Leads
Nurture potential customers from initial contact to qualified opportunities with the Leads module. easyCM helps you manage and track the entire lead conversion process, ensuring that no opportunity slips through the cracks
Support
The Support module enables efficient tracking and resolution of customer inquiries, complaints, and requests. Provide exceptional customer experiences by promptly addressing their needs and ensuring a smooth support journey
Products
The Products module enables you to store and organize detailed information about your offerings. From names and descriptions to pricing and attributes, easyCM ensures you have a comprehensive product catalog at your disposal
Branch
If your organization has multiple branches, easyCM’s Branch module allows you to manage and coordinate operations across locations efficiently
Settings
Define user profiles, roles, and permissions, and assign access levels to different areas of the easyCM system with the Settings module. Customize the system to align with your organization’s unique needs and security requirements
User
Manage and administer user accounts seamlessly within the easyCM system. The User module empowers you to control user access, ensuring the right individuals have the appropriate permissions and privileges
Reservations
From booking to confirmation, the Reservations module handles the entire reservation process seamlessly. easyCM streamlines your reservation management, helping you deliver exceptional service and maximize customer satisfaction
Emails
Manage and track email communications with customers using the Emails module. easyCM provides functionalities to send, receive, and organize emails within the platform, ensuring efficient and organized customer correspondence
Calendars
Stay organized and manage your team’s schedules, appointments, and events effectively with the Calendars module. easyCM enables you to track and schedule activities, collaborate with team members, and ensure efficient time management
Activities
The Activities module allows you to track various types of customer interactions, including phone calls, meetings, emails, tasks, and notes. easyCM helps you stay on top of your customer engagements, ensuring no detail goes unnoticed
Reports
Generate insightful reports based on specific criteria or predefined templates with the Reports module. easyCM empowers you to analyze data, gain valuable insights, and make data-driven decisions to propel your business forward
Company Setup
The Customers module allows you to store and manage customer data effortlessly. Capture essential information such as names, contact details, addresses, and any other relevant data to gain a holistic understanding of your customer base
Customers
The Customers module allows you to store and manage customer data effortlessly. Capture essential information such as names, contact details, addresses, and any other relevant data to gain a holistic understanding of your customer base
Rewards
Track customer loyalty reward points effectively with the Rewards module. easyCM helps you implement and manage rewarding programs to recognize and incentivize your loyal customers
Products
The Products module enables you to store and organize detailed information about your offerings. From names and descriptions to pricing and attributes, easyCM ensures you have a comprehensive product catalog at your disposal
Leads
Nurture potential customers from initial contact to qualified opportunities with the Leads module. easyCM helps you manage and track the entire lead conversion process, ensuring that no opportunity slips through the cracks
Sales
Take control of your sales pipeline with the Sales module. easyCM allows you to track and manage opportunities from their initial contact to closing, empowering your sales team to stay on top of their game
Support
The Support module enables efficient tracking and resolution of customer inquiries, complaints, and requests. Provide exceptional customer experiences by promptly addressing their needs and ensuring a smooth support journey
Branch
If your organization has multiple branches, easyCM’s Branch module allows you to manage and coordinate operations across locations efficiently
Settings
Define user profiles, roles, and permissions, and assign access levels to different areas of the easyCM system with the Settings module. Customize the system to align with your organization’s unique needs and security requirements
User
Manage and administer user accounts seamlessly within the easyCM system. The User module empowers you to control user access, ensuring the right individuals have the appropriate permissions and privileges
Ready to Boost Your Customer Management? Try easyCM Today!
BENEFITS
Benefits of easyCM
With our integrated CRM, project management, collaboration and invoicing capabilities, you can manage every aspect of your business in one secure platform.
Streamline Your Customer Management Efforts
easyCM is your go-to cloud-based Customer Management solution that centralizes all your customer information and company data in one place. With easyCM, you can bid farewell to scattered data and disjointed processes. Say hello to efficiency and productivity as you effortlessly manage your customers’ journey from lead to conversion and beyond
Empower Your Entire Team
easyCM ensures that every member of your team, from sales and marketing to product, IT, and support departments, has the right information at their fingertips. No more gaps in communication or missed opportunities. By enabling seamless collaboration and access to accurate data, easyCM equips your team to deliver the smooth and easy experience your customers expect
Gain a 360-Degree Customer View
With easyCM, you can have a comprehensive overview of your customers, all in one place. From tracking the status of their orders to delving into their history with your company, managing customer loyalty reward points, and addressing any issues they encounter, easyCM empowers you to build stronger, more meaningful relationships with your valued customers
Actionable Insights, Anytime, Anywhere
easyCM operates in the cloud, meaning your team can access valuable and actionable customer information anytime, anywhere. Whether they’re in the office, on the go, or working remotely, your team can stay connected and make informed decisions to nurture leads, close deals, and provide exceptional customer support
Seamless Integration with EasyPOS
easyCM goes the extra mile to ensure a seamless and efficient experience for your business. We understand the importance of integrating different systems to streamline operations and maximize productivity. That’s why easyCM seamlessly integrates with BIR-accredited EasyPOS, a comprehensive point-of-sale solution
Streamline Your Customer Management Efforts
easyCM is your go-to cloud-based Customer Management solution that centralizes all your customer information and company data in one place. With easyCM, you can bid farewell to scattered data and disjointed processes. Say hello to efficiency and productivity as you effortlessly manage your customers’ journey from lead to conversion and beyond
Empower Your Entire Team
easyCM ensures that every member of your team, from sales and marketing to product, IT, and support departments, as the right information at their fingertips. No more gaps in communication or missed opportunities. By enabling seamless collaboration and access to accurate data, easyCM equips your team to deliver the smooth and easy experience your customers expect
Gain a 360-Degree Customer View
With easyCM, you can have a comprehensive overview of your customers, all in one place. From tracking the status of their orders to delving into their history with your company, managing customer loyalty reward points, and addressing any issues they encounter, easyCM empowers you to build stronger, more meaningful relationships with your valued customers
Actionable Insights, Anytime, Anywhere
easyCM operates in the cloud, meaning your team can access valuable and actionable customer information anytime, anywhere. Whether they’re in the office, on the go, or working remotely, your team can stay connected and make informed decisions to nurture leads, close deals, and provide exceptional customer support
Seamless Integration with EasyPOS
easyCM goes the extra mile to ensure a seamless and efficient experience for your business. We understand the importance of integrating different systems to streamline operations and maximize productivity. That’s why easyCM seamlessly integrates with BIR-accredited EasyPOS, a comprehensive point-of-sale solution
Take Charge of Your Customer Management Journey with easyCM!
BENEFITS
Harness the Power of easyCM and EasyPOS
By combining easyCM with EasyPOS, you can harness the power of a unified platform that optimizes your Customer Management and point-of-sale processes. Say goodbye to the challenges of managing separate systems and hello to a synchronized and efficient workflow.
Effortlessly Sync Data
Enjoy the benefits of real-time data synchronization between easyCM and EasyPOS. Customer information, sales data, and more are seamlessly shared between the two systems, eliminating the need for manual data entry or duplicate record-keeping
Streamline Operations
Simplify your operations by managing both customer relationships and sales transactions in one integrated solution. With easyCM and EasyPOS working together, you can easily track customer purchases, preferences, and behavior, allowing you to deliver personalized experiences and targeted marketing campaigns
Enhance Customer Experience
By leveraging the integration of easyCM and EasyPOS, you gain a comprehensive view of your customers’ journey from their initial interaction to the point of sale. Provide exceptional service by understanding their preferences, history, and loyalty rewards, all within a unified platform
Optimize Inventory Management
The integration allows for seamless inventory management, ensuring that your product catalog is up to date across both systems. You can efficiently track stock levels, manage replenishments, and make informed decisions based on real-time sales data, improving overall inventory control
Generate Comprehensive Reports
easyCM and EasyPOS integration enables you to generate comprehensive reports that provide valuable insights into your business performance. Analyze sales trends, customer behavior, and inventory turnover to make data-driven decisions and drive business growth
Effortlessly Sync Data
Enjoy the benefits of real-time data synchronization between easyCM and EasyPOS. Customer information, sales data, and more are seamlessly shared between the two systems, eliminating the need for manual data entry or duplicate record-keeping
Streamline Operations
Simplify your operations by managing both customer relationships and sales transactions in one integrated solution. With easyCM and EasyPOS working together, you can easily track customer purchases, preferences, and behavior, allowing you to deliver personalized experiences and targeted marketing campaigns
Enhance Customer Experience
By leveraging the integration of easyCM and EasyPOS, you gain a comprehensive view of your customers’ journey from their initial interaction to the point of sale. Provide exceptional service by understanding their preferences, history, and loyalty rewards, all within a unified platform
Optimize Inventory Management
The integration allows for seamless inventory management, ensuring that your product catalog is up to date across both systems. You can efficiently track stock levels, manage replenishments, and make informed decisions based on real-time sales data, improving overall inventory control
Generate Comprehensive Reports
easyCM and EasyPOS integration enables you to generate comprehensive reports that provide valuable insights into your business performance. Analyze sales trends, customer behavior, and inventory turnover to make data-driven decisions and drive business growth
FAQ
Frequently Asked Questions
Discover a New Level of Customer Engagement and Growth Potential with easyCM’s Diverse Array of Powerful Features
What is easyCM?
Who is behind easyCM?
What are the benefits of using easyCM?
Does easyCM support team collaboration?
What modules are available in easyCM?
Can easyCM track customer reward points?
How does easyCM handle leads?
Can easyCM track the entire sales process?
Does easyCM offer support ticket tracking?
Can easyCM handle reservations?
How does easyCM handle email communications?
Can easyCM help manage schedules and appointments?
What types of activities can be tracked in easyCM?
Can I generate reports in easyCM?
How can I set up my company details in easyCM?
Does easyCM support multiple branches?
Can I customize user roles and permissions in easyCM?
How can I manage user accounts in easyCM?
Is easyCM a cloud-based solution?
Can easyCM be accessed remotely?
Is easyCM secure?
How does easyCM integrate with EasyPOS?
Can easyCM and EasyPOS share data in real-time?
What are the benefits of integrating easyCM with EasyPOS?
Can easyCM and EasyPOS be customized to fit our unique business needs?
Is training provided for using easyCM?
Is technical support available for easyCM?
Can easyCM be integrated with other third-party applications?
Can easyCM handle large volumes of data?
How can I get started with easyCM?
Ready to Boost Your Customer Management? Try easyCM Today!
easyCM can give you a clear overview of your customers all in one place: status of their orders, their history with your company, customer loyalty reward points, and even issues they encountered.
