easyCM is your cloud-based Customer Management solution that simply works. It centralizes all your customer information and company data in one place. With easyCM, everyone in your team — from sales, marketing, product, IT, and support departments — has  the right information needed to deliver that smooth and easy experience your customers expect.


easyCM can give you a clear overview of your customers all in one place: status of their orders, their history with your company, customer loyalty reward points, and even issues they encountered.


With easyCM, you can constantly improve your business relationships with your prospects and customers. And easyCM is cloud-based, so your teams will have access to all that valuable and actionable information on your customers and their needs anytime, anywhere!

FEATURES

Explore the Powerful Features of easyCM

Ready to Boost Your Customer Management? Try easyCM Today!

BENEFITS

Benefits of easyCM

With our integrated CRM, project management, collaboration and invoicing capabilities, you can manage every aspect of your business in one secure platform.

Take Charge of Your Customer Management Journey with easyCM!

BENEFITS

Harness the Power of easyCM and EasyPOS

By combining easyCM with EasyPOS, you can harness the power of a unified platform that optimizes your Customer Management and point-of-sale processes. Say goodbye to the challenges of managing separate systems and hello to a synchronized and efficient workflow.

FAQ

Frequently Asked Questions

Discover a New Level of Customer Engagement and Growth Potential with easyCM’s Diverse Array of Powerful Features

What is easyCM?

easyCM is a cloud-based Customer Management solution that centralizes customer information and company data in one place, empowering businesses to streamline customer management and enhance relationships.

Who is behind easyCM?

easyCM is a product of Human Incubator, Inc., a leading software development company known for its innovative solutions. Human Incubator, Inc. is ISO-certified in Information Security Management System (ISO/IEC 27001:2013).

What are the benefits of using easyCM?

Using easyCM, you can streamline customer management, empower your team, gain a 360-degree customer view, access actionable insights anytime, anywhere, and enhance business relationships with customers and prospects.

Does easyCM support team collaboration?

Yes, easyCM facilitates seamless team collaboration by providing access to accurate data and enabling communication and coordination among different departments.

What modules are available in easyCM?

easyCM offers modules such as Customers, Rewards, Products, Leads, Sales, Support, Reservations, Emails, Calendars, Activities, Reports, Company Setup, Branch, Settings, and User.

Can easyCM track customer reward points?

Yes, easyCM includes the Rewards module, which allows you to track and manage customer loyalty reward points effectively.

How does easyCM handle leads?

easyCM provides the Leads module, which helps manage and nurture potential customers from initial lead conversion to qualified opportunities.

Can easyCM track the entire sales process?

Absolutely! easyCM’s Sales module allows you to track and manage opportunities from the initial contact to the closing stage, ensuring a streamlined sales process.

Does easyCM offer support ticket tracking?

Yes, the Support module in easyCM enables efficient tracking of customer inquiries, complaints, and requests, ensuring timely resolution and a positive customer experience.

Can easyCM handle reservations?

Yes, easyCM includes a Reservations module that handles the entire reservation process, from booking to confirmation, ensuring smooth and efficient reservation management.

How does easyCM handle email communications?

easyCM’s Emails module provides functionalities to manage and track email communications with customers, including sending, receiving, and organizing emails within the easyCM platform.

Can easyCM help manage schedules and appointments?

Yes, easyCM offers a Calendars module that helps manage and organize schedules, appointments, and events. It allows tracking and scheduling activities and collaborating with team members.

What types of activities can be tracked in easyCM?

easyCM’s Activities module allows tracking various customer interactions, such as phone calls, meetings, emails, tasks, notes, and other activities.

Can I generate reports in easyCM?

Yes, easyCM provides a Reports module that allows users to generate reports based on specific criteria or predefined templates, providing valuable insights into business performance.

How can I set up my company details in easyCM?

easyCM offers a Company Setup module, where you can configure general settings related to your organization’s details, including company name, address, contact information, and logo.

Does easyCM support multiple branches?

Yes, easyCM’s Branch module allows you to manage and coordinate operations across multiple branches efficiently.

Can I customize user roles and permissions in easyCM?

Yes, easyCM’s Settings module enables you to set up user profiles, define user roles and permissions, and assign access levels to different areas of the system.

How can I manage user accounts in easyCM?

easyCM provides a User module that allows you to manage and administer user accounts within the system, ensuring smooth user management and access control.

Is easyCM a cloud-based solution?

Yes, easyCM is a cloud-based Customer Management solution, providing accessibility to valuable and actionable customer information from anywhere, anytime.

Can easyCM be accessed remotely?

Yes, easyCM’s cloud-based nature allows remote access to the system, enabling your team to stay connected and work efficiently, even while on the go.

Is easyCM secure?

Absolutely! easyCM is a product of Human Incubator, Inc., which is ISO-certified in Information Security Management System (ISO/IEC 27001:2013), ensuring robust security measures for your data.

How does easyCM integrate with EasyPOS?

easyCM seamlessly integrates with BIR-accredited EasyPOS, a comprehensive point-of-sale solution, allowing for synchronized Customer Management and point-of-sale processes.

Can easyCM and EasyPOS share data in real-time?

Yes, easyCM and EasyPOS can effortlessly sync data in real-time, ensuring accurate and up-to-date information across both systems without the need for manual data entry.

What are the benefits of integrating easyCM with EasyPOS?

By integrating easyCM with EasyPOS, businesses can streamline operations, enhance the customer experience, optimize inventory management, and generate comprehensive reports based on sales data.

Can easyCM and EasyPOS be customized to fit our unique business needs?

Yes, both easyCM and EasyPOS can be customized to align with your organization’s unique requirements and processes, ensuring a tailored solution for your business.

Is training provided for using easyCM?

Yes, Human Incubator, Inc. provides comprehensive training and support to ensure a smooth onboarding process and maximize the benefits of using easyCM.

Is technical support available for easyCM?

Yes, Human Incubator, Inc. offers technical support to assist you with any inquiries or issues related to easyCM, ensuring uninterrupted usage and smooth operations.

Can easyCM be integrated with other third-party applications?

Depending on the specific requirements, easyCM can be integrated with select third-party applications to further enhance functionality and improve workflow efficiency.

Can easyCM handle large volumes of data?

Yes, easyCM is designed to handle and manage large volumes of data, ensuring scalability and performance as your business grows.

How can I get started with easyCM?

To get started with easyCM, you can reach out to Human Incubator, Inc. through their website or contact their sales team to discuss your requirements, request a demo, and explore the best plan for your business.

Ready to Boost Your Customer Management? Try easyCM Today!

easyCM can give you a clear overview of your customers all in one place: status of their orders, their history with your company, customer loyalty reward points, and even issues they encountered.

 

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